Our clients
"Our clients are our partners, whose needs and aspirations drive and govern our policies."
MSA MARKETING DEPARTMENT
At MSA, client care is more than a smile campaign. It is an organizational culture all staff believe in and are happy about, because our future survival depends on our client's current level of satisfaction.
As an organization, MSA is experienced in working with a wide array of national and international implementing, support and donor organizations, in general development as well as health and population.
We are happy and proud to have worked with the following organisations:
- UNFPA Southern Sudan
- UNFPA Ghana*
- Family Planning Association of Liberia
- UNDP, Ghana
- International Planned Parenthood Federation, London and Nairobi
- MacArthur Foundation, Chicago, USA
- Packard Foundation, Los Altos, USA
- The Population Council, Accra and Abuja Offices
- Botswana Family Welfare Association, Gaborone, Botswana*
- International HIV/AIDS Alliance, UK and Uganda*
- DFID-Strengthening National Response to HIV/AIDS (SNR) Project, Nigeria
- USAID COMPASS, ENHANSE and GHAIN Projects, Nigeria
- One World, UK
- GTZ Nigeria
- Water Aid Nigeria
- Maxwell School of Citizenship & Public Affairs, Syracuse University, USA
- Shehu Idris School of Health Technology (SISHT), Kaduna, Nigeria
- UNICEF, Nigeria*
- Nigerian Medical Association, Nigeria
- National AIDS and STI Control Program (NASCP- Federal Ministry of Health), Nigeria
- Federation of Muslim Women Associations of Nigeria
- Action Health Incorporated (AHI), Nigeria
- Association for Reproductive and Family Health (ARFH), Nigeria
- Ghana AIDS Commission*
- UNDP Tanzania
* Services rendered by MSA staff in their personal capacity
Additionally, Individual MSA board members, Management staff and technical associates have worked with a wide variety of client groups throughout sub-saharan Africa and other parts of the world in health development.
Testimonials from some clients
On MSA Chief Executive Officer, Marc A. Okunnu, Sr.
"We in the Rotary Team have enjoyed working with you over these past four years. It has really been a privilege to have a man with such immense wealth of experience and knowledge work with us. We will remember your visits during which time you had always offered us your invaluable advice as regards our reproductive health program."
Dr. Stephen Kitchener, Rotary International
"We thoroughly enjoyed working with you in Nigeria. I thank you for the great ideas you started and for the excellent relationship you established with all of us grantees of Packard Foundation."
Prof. Friday Okonofua, Executive Director, Women's Health & Action Research Centre, Benin City, Nigeria
"You are a guardian angel. You have pressed the buttons in the right places for AHIP. Suddenly pathfinder found us."
Hajjia Mairo Bello, Director, Adolescent Health & Information Projects, Kano, Nigeria
"Just to congratulate you for the good work you have done in Nigeria."
Prof. Fred Sai, Chairman, Ghana National Population Council, Accra, Ghana
On MSA Nigeria
"The ARFH partnership with MSA was very important and useful and we appreciate the transparency MSA promoted. The team of consultants so understood of the culture and the problems. It was gender-balanced, skilled and non-judgmental. The team knew what ARFH wanted to do and was willing to assist ARFH to do them. It was empowering to the staff."
Prof. O.A. Ladipo President & CEO, Association for Reproductive and family health, Ibadan, Nigeria
"We can see clear positive results which we directly attribute to the MSA programe."
Nigeria Medical Association
"I want to express my appreciation to MSA for the training opportunity and also to say the workshop has helped improve my skills and those of others too."
Mrs. Toyin Afachung , MSA Course Participant, September 2006, Abuja, Nigeria
"We look forward to strengthening our relationship with MSA with the optimism that our partnership will contribute to improve the currently appalling Reproductive Health situation in Africa."
Association for Reproductive and Family Health, Ibadan, Nigeria
"There has been a phenomenal change in both our operational dynamics and our general way of thinking since we participated in MSA training."
Mr. Bello, MSA Private Sector Training Participant, Abuja, Nigeria
On MSA Ghana
"MSA's working for us has been highly satisfactory and commendable."
Peace & Governance Advisor, UNDP, Accra, Ghana
"MSA has been really up to the functional assessment task. We are happy with their professionalism and commitment."
Ghana Aids Commission, Accra, Ghana
"We have significantly benefited from this training in HIV mainstreaming and management skills by MSA. The impact of this training will motivate us to be more involved in the national HIV response."
Staff of the Ministry of Chieftaincy and Culture, Ghana
Summary of Client Satisfaction Review Findings
We seek regular feedback from our clients in order to improve our services. Our 2007 client satisfaction review conducted by an independent consultant in Nigeria reported the following:
- There is ample evidence that MSA has satisfactorily rendered organizational development and capacity building to sexual and reproductive health (SRH) organisations.
- The quality of services has been above reproach and useful to the clients since they were demand-driven.
- Clients have seen gradual growth in their organizations and several have been able to access USAID funds based on training provided by MSA.
| Our client culture dictates that we deliver quality services that appropriately suit the peculiar needs of our clients. |